Refund policy

We have a 60-day return policy, which means that you have 60 days to return the product.The return policy requires that the product is in the same condition as it was received: unused or unused, labelled and in its original packaging. You can start the return process by contacting us at support@enclar.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package.Products returned to us without a return request will not be accepted.If you have any questions about returns, you can always contact us at support@enclar.com.Please. Please check your order upon receipt and contact us immediately if the product is defective, damaged or if you have received the wrong product so that we can assess and correct the problem.Exceptions/Non-Returnable Items Certain types of products cannot be returned, such as perishable products (e.g. food, flowers or plants), customized products (e.g. special orders or personal products) and personal care products (e.g. beauty products).We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific product.Unfortunately, we cannot accept returns of sale items or gift vouchers.Once a return is accepted, you will need to purchase a new item separately.14-day cancellation right in the EUIf goods are delivered to the European Union, you have the right to cancel or return your order within 14 days without giving a reason. As described above, the goods must be in the same condition as you received them: unused or unworn, with stickers and in their original packaging. You will also need a receipt or proof of purchase.We will notify you of your return as soon as we have received and checked your return and will let you know whether or not it has been accepted. If so, you will receive an automatic refund to the original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and send your refund, if it has been more than 15 business days since your refund was accepted, please contact us at support@enclar.com.